FCC Internet Transparency and Network Management Disclosure
OEConnect is committed to providing the best service without restricting what can be done on the Internet. The project was started to provide economic and quality-of-life benefits to the communities we serve. We do not block or limit any lawful content, applications, services or use of any non-harmful devices. Lawful network traffic is not discriminated against except in extreme circumstances where we need to manage the traffic for the benefit of all customers and to ensure that critical services are delivered without interruptions. If you have any questions or complaints, please call our office at 607.293.6622.
To view our available services and pricing, please visit our website at www.oeconnect.coop or call our office at 607.293.6622.
We have built our network from the ground up for high capacity to handle all of your traffic with ease. However, all speeds are stated to be “up to” their respective maximum speed of service because there are many factors that affect your actual speed of service on the internet. These factors include:
- The number of users who are using a website that you might be using and the
capabilities of that site;
- Whether you are using hardwired or wireless to connect and, if your device is on a wireless connection, the signal strength between our router and the device;
- The service provider that the visited website uses (among other factors);
- Your computer and the software that is installed;
- Viruses and Malware; and
- The number of connected devices in your home that are using our service at the
Typically, you can expect that the level of service you purchase will be delivered as long as the above factors do not limit the connection. The use of your phone or TV should not affect the performance of your Internet connection under normal circumstances. You can check your Internet connection against any of the speed test sites, such as www.speedtest.net, for informational purposes but please be aware that there are several factors that affect the speed, such as the ones listed above. If you feel your speed is lower than expected, please call our office at 607.293.6622.
We use network management to ensure critical and time-sensitive services such as telephone and television are prioritized and are always available even if the network gets congested. We do not block any traffic that is lawful and does not violate our terms of service, which can be found on . The only exception would be if you subscribe to our managed WiFi service that comes with a firewall for your network that can be turned off or modified. If you would like help with this, please call us at 607.293.6622.
3192 County Highway 11
PO Box 128
Hartwick, NY 13348
24/7 Technical Support